COVID-19 UPDATE April 15th, 2020: FAQ of our Operations
To Our Valued Partners,
What is your protocol should an onsite Team Member test positive for COCID-19?
If an onsite team member tests positive for COVID – 19, the area in which this team member work area will be temporarily not accessed while a thorough sanitization and cleaning of the area occurs. The employee will be required to stay home in quarantine until the doctor advises that it is safe to return to work. Any team members working near the team member will be required to isolate and work from home for 14 days to ensure they were not exposed and infected. These members will not return to the workplace until this time period of isolation is completed.
Should any team members become positive for COVID – 19, we will provide an update on our HOME page of the website where we have been releasing updates in accordance to government guidelines and what is being done internally to comply with the guidelines.
How and for how long would this effect your operation and your ability to continue operating?
Our staff are cross trained to take on different team member’s responsibilities. We have enough staff in place to cover any sick leaves or vacations.
Please confirm precautions your firm is taking to minimize the risk of infection:
What is your daily cleaning protocol?
Employees do not share desk spaces, phones, computing equipment and are wearing masks and gloves during their shift to further minimize exposure to each other. Employees begin their day by disinfecting their personal workspace and end their day doing the process to ensure their work area remains sanitized. Each employee is provided their own supply of sanitizers. Staff do not enter each other’s offices and comply with the 6’ distancing rule.
What personal protective equipment are your team members current using (e.g., nitrile or other gloves, face masks, etc.)
Drivers have been equipped with masks, gloves, sanitizer and disposable pens. All office staff are equipped with their own supply of disinfectant cleaner and sanitizers for their offices and workspaces. We are discontinuing of transfer of paperwork on pickups and deliveries as of April 17th 2020.
Do you have a strict ‘if you are sick, do not come to work’ policy?
Yes, all employees have been told to stay home if they feel unwell.
Are your team members following CDC guidelines for social distancing while at work?
All team members that can work from home are currently doing so to reduce exposure within the company. Drivers are not coming inside our building since the stay at home order was implemented by the Government which further reduces interaction between team members inside the building. The essential team members left working inside the company have been separated as much as possible to ensure there is as much space between workers as possible (minimum of 2 meters away from one another but is in fact it is more distance between them since we have the floor space to do so as well as most employees have their own offices).
For shift changes: team members arrive and depart separately and do not come in contact with each other to further prevent exposure. Within each terminal, we have only one manager on site and the other works from home then this is switched to avoid exposure.